APTARE Support Services

ProLaunch Services

Customers who want assistance installing and configuring APTARE StorageConsole can purchase APTARE’s ProLaunch service. Services during the product implementation include:

• Help with sizing and system architecture questions
• Live remote assistance during the implementation via a GotoMeeting web conference
• Initial set up of server group hierarchy
• Post installation configuration review and tuning – including customizing parameters and configuration options for the customer’s environment
• Post install verification – validation of installation and operation of all components
• Product/support training. The customer receives an overview of the product in their environment plus key administration, troubleshooting, and maintenance tasks.

Professional Services

APTARE provides professional and consulting services to customers and partners.  These services consist of education services, custom report development, installation and “best practices” system setup and configuration services. These services are usually delivered under the scope of a specific engagement Statement of Work (SOW).